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3. Terms & Conditions

DrivenMN.com Terms & Conditions | Last Updated: April 6, 2026

SECTION 1 — OVERVIEW & ACCEPTANCE

This website is operated by Driven MN ("DrivenMN," "Driven," "we," "us," "our"). DrivenMN offers this website, including all information, tools, products, and services, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our site, placing an order, purchasing any product or service, creating an account, or engaging with us in any way, you agree to be bound by these Terms & Conditions, the Shipping Policy, and the Returns & Refund Policy. If you do not agree, you may not access the website or use any services. Our store is hosted on Shopify Inc.

We reserve the right to update these Terms at any time. Your continued use constitutes acceptance of changes.

SECTION 2 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal purpose. You must not transmit worms, viruses, or destructive code. Breach of any Term results in immediate termination of services.

SECTION 3 — CHECKOUT CONSENT & POLICY ACKNOWLEDGMENT

By completing checkout on DrivenMN.com, clicking "Complete Purchase," "Pay Now," "Place Order," or any equivalent button, or by completing payment on any invoice sent by DrivenMN, the customer expressly acknowledges and agrees to the following:

  • The customer has read, understood, and agrees to these Terms & Conditions, the Shipping Policy, and the Returns & Refund Policy in their entirety.
  • Custom-cut DIY kits, precut tint kits, precut PPF kits, and all products produced to the customer's specifications are FINAL SALE with no refunds, returns, exchanges, or store credit under any circumstances.
  • All shipping and delivery times are estimates only and are not guaranteed.
  • Orders requiring signature confirmation require the customer to be available to sign. DrivenMN is not responsible for failed deliveries due to customer unavailability.
  • The customer acknowledges the Dispute Resolution and Chargeback provisions, including the requirement to contact DrivenMN before initiating any chargeback.
  • The customer accepts sole responsibility for the accuracy of the vehicle make, model, year, and all specifications selected at checkout.
  • The customer acknowledges that DIY installation is at the customer's own risk and that DrivenMN provides no warranty on installation results.

This acknowledgment applies equally to orders placed online, by phone and paid via invoice, and through any other method. Verbal confirmation on a recorded call constitutes the same acceptance as completing checkout online.

SECTION 4 — PRODUCTS & SERVICES

Certain products are available exclusively online and may have limited quantities, subject to return only per our Returns & Refund Policy.

Product Appearance: We make every effort to display colors, images, and VLT percentages accurately. However, VLT percentages may appear different depending on factory glass tint, glass type, lighting, and viewing angle. Product photos are for reference only. Appearance variations do not constitute a defect or grounds for return.

We reserve the right to limit sales, limit quantities, and discontinue products at any time without notice.

SECTION 5 — CUSTOM & DIY PRODUCTS — FINAL SALE

All XPEL Precut DIY Kits, custom-cut window film, custom PPF kits, and any product produced to a customer's specifications are FINAL SALE.

No refunds, returns, exchanges, or store credit under any circumstances, including:

  • Change of mind or buyer's remorse
  • Wrong vehicle, year, body style, or specifications selected
  • Dissatisfaction with DIY installation results
  • Film damage during customer installation
  • Shipping or delivery delays
  • Failed delivery due to customer unavailability for signature
  • Incorrect or incomplete shipping address
  • Chargebacks initiated without contacting DrivenMN
  • Customer deciding they no longer want the product

This policy is displayed on the cart page, stated in these Terms, and may be communicated verbally. Proceeding through checkout constitutes acknowledgment and acceptance.

SECTION 6 — VEHICLE SELECTION & FITMENT RESPONSIBILITY

The customer is solely responsible for selecting the correct vehicle specifications. DrivenMN produces kits based exclusively on customer-provided information. No refunds, replacements, or credits for incorrect selections. Contact us before ordering if unsure.

SECTION 7 — ORDER CANCELLATION

Custom product cancellations accepted within 24 hours only if production has not begun. Once production starts, the order is non-cancellable. Shipped orders cannot be cancelled. See Returns & Refund Policy Section 2.2.

SECTION 8 — ORDER MODIFICATIONS

Modifications may be accommodated before production, at DrivenMN's discretion. After production or shipment, a new supplemental order is required. Supplemental orders placed by phone, email, or text carry the same policies. Verbal confirmation on a recorded call constitutes acceptance. See Returns & Refund Policy Section 2.5.

SECTION 9 — DIY INSTALLATION & PRODUCT WARRANTY

DIY kits are for self-installation at the customer's own risk. DrivenMN provides no warranty on results and is not liable for vehicle damage. Warranty covers defective materials only, in uninstalled condition, reported within 7 days with photos. Installed film is not eligible. See Returns & Refund Policy Section 2.4.

SECTION 10 — SHIPPING ESTIMATES ARE NOT GUARANTEES

All shipping, transit, production, and delivery times are estimates only and not guaranteed. DrivenMN is not liable for carrier delays, weather, holidays, supply chain issues, address errors, or customer unavailability. See Shipping Policy.

SECTION 11 — SIGNATURE CONFIRMATION

Custom kits and orders over $100 ship with adult signature required. Customer is responsible for being available to sign or arranging carrier delivery management.

SECTION 12 — PRICING & BILLING

Prices subject to change without notice. We may refuse or cancel orders. You agree to provide accurate purchase and account information.

SECTION 13 — DISPUTE RESOLUTION & CHARGEBACKS

13.1 Mandatory Pre-Dispute Contact

Customer must contact DrivenMN in writing (Ethan@DrivenMN.com or (612) 843-WRAP) before any chargeback or dispute. Written notice within 14 calendar days of delivery/attempted delivery. Late concerns are waived. DrivenMN gets 30 business days to resolve.

13.2 Chargeback Policy

Filing a chargeback without prior contact is a Terms violation. DrivenMN disputes all chargebacks with full evidence including order records, shipping docs, recorded calls/transcripts, texts, emails, and policy screenshots.

13.3 Customer Liability

If DrivenMN wins: customer liable for all fees, costs, research time, and attorneys' fees. If customer wins and DrivenMN loses revenue: customer liable for (a) full original invoice, (b) all merchant/chargeback fees, (c) all response costs. Invoiced, due within 30 days. If unpaid, customer authorizes DrivenMN to remove/repossess materials and products provided.

13.4 Subcontracted Services

Subcontracted portions are completely non-refundable.

13.5 Jurisdiction

Unresolved disputes: Dakota County, Minnesota courts, exclusive jurisdiction.

SECTION 14 — RECORDED COMMUNICATIONS

Calls to/from DrivenMN may be monitored and recorded for quality assurance, training, order verification, and dispute resolution. An automated notice plays at the beginning of each call. By continuing the call, the caller consents to recording. Recordings and transcripts may be used as evidence in chargebacks, legal proceedings, or any dispute resolution. Verbal confirmation of specifications, pricing, or policies on a recorded call is binding.

SECTION 15 — SMS/TEXT MESSAGE COMMUNICATIONS

Program Description. DrivenMN operates a transactional SMS program for service appointments and orders. By providing a phone number to DrivenMN — at checkout, through the booking modal on drivenmn.com/services/*, on a call, by text, by email, or through any other communication — and (where the booking modal applies) by actively checking the dedicated SMS consent checkbox shown above the Submit button, the customer consents to receiving service-related text messages.

Message Types. The transactional SMS program may send the following message types:

  • Booking confirmations (sent immediately after a booked appointment)
  • 24-hour and 2-hour appointment reminders
  • Reschedule and cancellation links
  • Post-service follow-up and review request
  • Order confirmations and status updates
  • Shipping notifications and tracking information
  • Delivery updates and delivery-issue notifications
  • Requests for additional order information
  • Invoices and payment communications
  • Responses to customer inquiries

Message Frequency. Message frequency varies based on appointment activity and order activity. Customers who book an appointment typically receive 1–4 messages per booking. Customers who place an order typically receive 1–6 messages per order depending on shipping and delivery events.

Opt-In. SMS opt-in for booking-related messages is captured through the dedicated SMS Consent checkbox on the booking modal at drivenmn.com/services/*. The checkbox is unchecked by default and must be actively selected by the customer. Consent is not a condition of purchase. Order-related SMS opt-in occurs at checkout when the customer voluntarily provides a mobile phone number.

Opt-Out. Reply STOP to any text message at any time to opt out of SMS communications. Reply HELP for assistance. Opting out of SMS will not affect existing booking or order obligations, but may prevent us from sending automated reminders or shipping updates.

No Marketing. No marketing or promotional text messages are sent under this program. Marketing SMS would require a separate opt-in.

Carrier Charges. Message and data rates may apply per your mobile carrier plan. DrivenMN does not charge customers for receiving SMS, but standard carrier rates for incoming text messages and any data usage on your device apply at your carrier's published rates.

No Sharing of Mobile Numbers. DrivenMN does not share, sell, rent, or otherwise disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy at DrivenMN.com/policies/privacy-policy for full details on how we handle text message records.

SECTION 16 — PHOTO & IMAGE RELEASE

By purchasing from DrivenMN, scheduling an installation, or visiting our facility, the customer grants DrivenMN a non-exclusive, royalty-free, perpetual, worldwide license to photograph, video, and use images of the customer's vehicle for marketing, advertising, social media, website, portfolio, and promotional purposes.

No images will include license plates or personal identification without separate written consent. Opt out by notifying DrivenMN in writing before the appointment. Does not apply to shipped DIY orders unless customer voluntarily submits photos.

SECTION 17 — INTELLECTUAL PROPERTY

All site content is property of Driven MN, protected by U.S. and international copyright laws. No reproduction without written permission.

SECTION 18 — THIRD-PARTY LINKS

Third-party links on our site are not our responsibility. We do not warrant third-party offerings.

SECTION 19 — PRIVACY

Personal information governed by our Privacy Policy at DrivenMN.com/policies/privacy-policy.

SECTION 20 — FORCE MAJEURE

DrivenMN is not liable for delays or failures due to causes beyond reasonable control: natural disasters, weather, pandemics, government orders, carrier disruptions, supply chain shortages, labor disputes, power outages, terrorism, or war. No refunds for force majeure delays.

SECTION 21 — DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

Site and products provided "as is" and "as available" without warranties. DrivenMN is not liable for any direct, indirect, incidental, punitive, special, or consequential damages. Liability limited to maximum extent permitted by law.

SECTION 22 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless DrivenMN from any claim arising from your breach of these Terms, violation of law, or violation of third-party rights, including reasonable attorneys' fees.

SECTION 23 — SEVERABILITY

If any provision is unlawful or unenforceable, it shall be enforceable to the fullest extent permitted. The unenforceable portion is severed without affecting remaining provisions.

SECTION 24 — TERMINATION

Pre-termination obligations survive. We may terminate access at any time for Terms violations.

SECTION 25 — ENTIRE AGREEMENT

These Terms, with the Shipping Policy, Returns & Refund Policy, and Privacy Policy, constitute the entire agreement, superseding all prior agreements.

SECTION 26 — GOVERNING LAW

Governed by the laws of the State of Minnesota and the United States. Legal actions brought exclusively in Dakota County, Minnesota courts.

SECTION 27 — CONTACT

Driven MN 12040 Riverwood Dr, Suite C Burnsville, MN 55337 Email: Sales@DrivenMN.com Phone/Text: (612) 843-WRAP